Safaricom Ltd Jobs

Location: Nairobi, Kenya.

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Business Development Manager

Ref: CC_BDM_JUNE_2013

The job holder’s key responsibilities will be to:

Develop and manage the Business Development strategy and align it to the BPO Sales Strategy ensuring growth and development of BPO services in the business;

Formulate and manage the implementation of sales plans for BPO Sales team;

Develop and own procedures for on-boarding and management of clients;

Address issues affecting performance of the team;

Ensure that contracts and other operational requirements are in place prior to trading by agents;

Develop Proposals and Pricing for each client;

Develop relevant SLAs and Penalties for each client;

Collect necessary documentation for contract signing;

Evaluate market potential and generate performance indicators for different revenue items;

Align the revenue indicators to BPO Revenue targets;

Develop monitoring and evaluation templates for revenue performance management;

Champion the development and maintenance of effective relationships with different types of business;

Develop prioritization tools for building relationships with corporate partners by ranking them. The 20% of highest potential clients to have 80% support, while the 80% to have 20% support;

Ensure that a minimum client support level is determined and enforced;

Conduct periodic customer business reviews;

Ensure that the BDM team is adequately resourced to deliver against new business targets;

Create a work environment that will drive the entrenchment of the Safaricom way Values of speed, simplicity & trust;

The ideal candidate should possess the following skills & competencies:

Bachelor’s Degree in Sales and Marketing or a business management discipline;

7 years hands on experience in Business/ BPO Development in a highly competitive commercial environment;

Have strong business/financial acumen with experience developing metrics and pricing and compensation programs;

Strong analytical skills with exceptional attention to detail. Experience in learning technology, enterprise applications or testing marketplace;

Good understanding of financial principles, understands financial ratios, can interpret standard financial statements;

Good appreciation of Project Management principles;

Good understanding of the Kenyan market, subscriber preferences and subscriber trends;

Excellent contract negotiation experience and high rate at successfully closing deals;

Innovative, creative and achievement oriented;

Strong interpersonal and people skills;

A team worker with strong customer focus;

Strong communication and presentation skills;

Strong familiarity with business management;

Confident, self-assured, personable and presentable;

Highly organized, conscientious and detail oriented;

If you feel that you are up to the challenge and possess the necessary qualification and experience please send your resume and application letter indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title to the address below.

The deadline for application is Thursday 20th June, 2013.

The Head of Talent & Resourcing
Safaricom Ltd
Nairobi

Via E-mail to: hr [at] safaricom.co.ke

Principal Engineer - Fixed Data Implementation

Ref: TECHNOLOGY-PEFDI-June-2013

Key Responsibilities:

Provide technical leadership in Fixed Data Implementation projects;

Analysis of requests from EBU and offer proper and sound technical solution designs for Enterprise connectivity;

Follow up with other technical teams to ensure timely delivery of FD (Fixed Data) designs and solutions;

Generates and Implements innovative and cost effective solutions for FD connectivity;

End to end Implementation of approved Fixed Data solutions;

Contractor coordination and management for effective and timely FD connection delivery and actualization of all FD solutions to meet the specified designs through to acceptance;

Documentation and process management for all FD connections and authentic FD Database maintenance;

Conduct and carry out new Fixed Data solutions trials and eventual adoption of successful solutions;

To offer 2nd level support for redesigns and SLA enforcement for solutions providers.

Role requirements

Degree in Electrical & Electronics/ Telecommunications Engineering;

3-5 years’ experience in Telecommunications network planning/rollout (Transmission systems planning & Design and telecoms systems installation & Commissioning/Fixed Data systems deployment);

Highly motivated with self-drive for results;

Proficiency in MS Office applications i.e. Word, Excel, Access, PowerPoint and MS Project at an advanced level;

Experience in coordinating projects and managing cross functional teams.

If you feel that you are up to the challenge and possess the necessary qualification and experience, please send your resume with your cell phone contact indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title and job reference to the address below by Monday 24th June 2013.

The Head of Talent and Resourcing,
Safaricom Limited
Nairobi

via E-mail to hr [at] safaricom.co.ke

Senior Transport Planning and Design Engineer

Ref: TECHNOLOGY- STPDE-June-2013

Key Responsibilities:

Delivery of timely and quality transport plans as per the project schedule and with the correct constraints (capacity thresholds, reliability etc.);

Delivery of timely and quality long terms fibre infrastructure plans to meet current as well as long term requirements;

Compilation of topo maps, schematics, Google route, building entry points & floor plans;

Accurate site survey reports and implementation plans that ensure timely implementation within the project timelines;

Development of optimal design and implementation plan that saves on CAPEX and Nopex requirements;

Manage TX implementation projects;

Develop accurate work orders and traffic routing plan that meet service descriptions such as reliability, packet loss, latencies and jitter;

Compile and validate user requirements and incorporate them into TX project designs;

Monitoring capacity threshold per route in line with set KPIs (70%) booking on the backbone and 80% on the access

Supervise fiber rollout to ensure that all the design meets both the business and engineering specifications;

Perform quality investigations and network audits with accurate and time-bound implementation plans;

Define network KPIs and acceptance procedures for new and existing transport systems;

Keeping up-to date documentation on network planning, design, implementation in addition to capacity planning and circuit provisioning in cell base, path loss, map info, atoll, etc.;

Recommend changes and champion database improvement with OSS and other stakeholders;

Process review and recommendation on process improvement;

Role requirements

University Degree in Electrical, Electronics ,Telecommunication Engineering or related field;

A minimum of 5 years of experience with 3 years of experience in a specialized role in planning, design, installations /commissioning and maintenance in the transport field in a busy telecommunications environment;

In-depth understanding of fibre infrastructure deployment life cycle;

Excellent communication and motivational skills in line with the management of a multi skilled team;

Knowledge in transport/data communication planning, design and optimization tools;

Excellent IP working knowledge with at least CCNA certification;

Attention to details;

Excellent Communication, analytical and interpersonal skills;

Excellent Trouble shooting and problem solving skills;

Experience in project management and business cases development;

Excellent documentation and reporting skills;

The Head of Talent and Resourcing,
Safaricom Limited
Nairobi

via E-mail to hr [at] safaricom.co.ke

To view full job description and application see: Safaricom Ltd Jobs

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