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Customer Experience Executive Vacancies at Safaricom

Work with Safaricom - New Recruitment for Customer Executives with Degree/Diploma

Safaricom is delighted to announce vacancies in the Care Desk, Customer Service Department.

Safaricom is looking for individuals who can take on the role of a Customer Experience Executive.

The position is a 6-month fixed contract within the Regional Sales Division.

These vacancies are in the following regions: Nairobi West, Mt.Kenya, North Eastern, Coast, Rift Valley, Western and Nyanza.

The Customer Experience Executive will report to the Retail Centre Manager.

Responsibilities of the Customer Experience Executives:

  • To offer high quality customer experience to all customers
  • To manage and resolve customer complaints
  • To identify and escalate priority issues and where necessary, follow up customer concerns
  • To document all customer interaction information according to standard operating procedures
  • To ensure accurate and timely filing of all presented customer documentation.
  • To maintain and improve quality results by adhering to standards and guidelines

    Qualifications for the Safaricom Customer Executive Jobs

  • Degree/Diploma in any business related field
  • Experience working with Safaricom business partners will be an added advantage
  • Excellent understanding of Safaricom products
  • Excellent written and verbal communication skills
  • Great service attitude towards customer satisfaction
  • Demonstrate ability to handle pressure and performs duties well to completion
  • Team player

    How To Apply for Safaricom Jobs in Kenya

    Kindly update and send your resume and application letter, clearly quoting the job title and your 2 preferred regions to the addresses below:

    The Head of Department, Safaricom Limited, Nairobi

    Send to:

    Safaricom Career Opportunities - Professional Hires

    Do you have already professional experience and are you an expert in your field? Are you looking for new challenges and responsibilities? Then Safaricom is exactly the right place for you. We need you at you're your best to be at our best.

    Safaricom Vacancies; What we look for

  • We hire for Potential
  • Ability to personify a high level of ethics, integrity, and professionalism
  • We look for energy, motivation, ambition, honesty, creativity, innovation, flexibility, integrity, hard work, resilience, team players and self-starters
  • Our vision is transforming lives through our values of speed, simplicity and trust as our way of working with our customers, colleagues/teams and shareholders

    Safaricom Hiring Process

    The hiring process is two way - just as we must make sure you're the right fit for the role, you need to make sure Safaricom is the perfect employer for you.

    The process will differ depending on the role you interviewing for, and the business area in which the role sits.

    The process may include;

    Safaricom Online Job Application

    Once you've found a role that interests you, you will need to create your profile in our system then you attach your latest CV / resume. One needs to review their resume before attaching to confirm it is suitable for the role presenting relevant skills and experience.

    Safaricom Assessments

    These are job-related assessments that differ depending on the role assessed for. Mostly it includes:

  • Technical Assessment they are assessment testing the technical knowledge of the role this applies majorly on technical roles.
  • Case study analysis and presentations - They are tests assessing your analytical skills and problem solving skills.

    Safaricom Job Interview

    Interviews are opportunities to socialize with you and get to know you better; It's advisable that you do your research and be sure to ask any questions, we'll certainly be asking a few of you.

    The discussion will typically cover your experience, past responsibilities and achievements, as well as your strengths. There is no right or wrong answer; the purpose is to find out whether we are fit for each other.

    Safaricom Internships Opportunities for Students & Fresh Graduates

    Are you in the pursuing a degree program and want to get some practical experience? Or have recently graduated?

    Then come learn about our Telecommunication business as an intern.

    About Internships at Safaricom

  • Internship is a robust competitive programme for the ongoing graduate students and the fresh graduates to get a chance to learn corporate skills and relate it to what they have learnt in school.
  • In a year Safaricom offers internship opportunities to about 650 Kenyan students from different universities across the world.
  • Students register their profiles on the career portal and attach their CV clearly indicating their area of interest and availability e.g. Finance Internship, May to August 2017.
  • The shortlisted candidates will go through an assessment process to determine a perfect match.

  • Our Interns are taken through a defined development program that enhance skills and utilizes the potential the student.
  • After the internship there the intern is taken through a performance assessment to assist them in their next step in their career.
  • Internship is one of the channels that Safaricom uses to create a talent pool for entry level roles.
  • We encourage students to create their profile on our system as well.

    Internship at Safaricom: What we look for

  • Potential
  • honesty
  • creativity
  • innovation
  • willingness to learn and self-starters

    Safaricom Discover Programme

    This an exciting graduate management programme for young fresh Kenyan Graduates across the world.

    In 2014 we on boarded sixteen vibrant, ambitious and inspiring discover trainees who are currently doing amazing things within the organization.

    About the Safaricom Discover Programme

  • 18 months programme
  • Experience cross functional rotations across the business
  • Learn from the finest minds in their field
  • Use cutting-edge technology
  • Experience ongoing opportunities to progress your career
  • Permanent job offer

    What you need to be part of the Safaricom Discover Programme

  • An ambitious, passionate attitude
  • Bachelor's degree with a strong academic record
  • No more than one year's work experience

    Safaricom Jobs in Kenya FAQ - Safaricom Vacanices in Kenya

    Safaricom Careers - How to apply for a Customer Care Job

    Please send a request for the same with your curriculum vitae to the Human Resources Manager via E-mail: or via Post to: 66827-00800 Nairobi.

    How does one apply for internships at Safaricom

    You can drop your CV at our headquarters on Waiyaki Way opposite All Africa Conference of Churches (AACC), just before you get to the ABC Place. Drop it at the mailing room. Alternatively you can post it to P.O. Box 66827, 00800 Nairobi.

    How does one know about the available job openings in Safaricom

    Keep looking at Safaricom Careers in Kenya Page

    What criteria does Safaricom follow when hiring staff?

    All positions in the Company are filled by the most qualified people who must undergo and pass an interview before they are hired.

    Do you offer internships to IT students?

    Yes, kindly send your CV and cover letter to the human resource department will get back to you. Also see; Safaricom IT Internships for Students

    Is there a specific period when you recruit Safaricom Customer Service representatives?

    In order to be considered for this job, kindly forward your CV and cover letter to

    Safaricom Ltd Jobs: Career opportunities at Safaricom. Employment vacancies - receptionists, telephone operators, customer service staff, technicians, admin assistants, cashiers, customer care jobs, call centre jobs, engineers, managers, accountants, accounts assistants, auditors, audit assistants, HR officers and assistants, IT technicians, IT engineers etc needed. Safaricom recruitment. Safaricom Careers Click Here!

    For more details, see: Safaricom Careers Website

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