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raha.com an ISP in Tanzania wishes to recruit positions of Sales Manager and Customer Sales Manager
Our main philosophy was and has always been to serve our clients with the optimum - turnkey, reliable, high speed and cost effective Internet and related solutions.
Our work was cut out for us and research commenced to find a system that was faster and more reliable than the dial-up services that we then offered.
Once again we broke new ground and we were the first to launch the Wireless Broadband solution, thus the inception of raha.com
Degree in Sales and Marketing
Diploma of IT or Computer Science, with knowledge of ISP services.
Excellent communication skills
2 years Sales Management required with +- 5 years sales experience in an ISP Company.
Duties and Responsibilities:
You will be required to increase sales, retain customers, cold call, account manage
The job entails reporting and budget management
Team management / meeting individual targets
Marketing and Product Management understanding
Preparing marketing strategies and organize marketing activities.
Monitoring competitor products offerings with a view to ensuring the Company’s products have a competitor edge
Conducts one-on-one review with all Account Executives to improve Account Executive’s sales and activity performance.
Customer Sales Manager
Tech knowledge in ISP Industry
3yrs sales/Key Accounts Management
Knowledge in ISP services
Diploma in IT/ Computer Science is an added advantage
Diploma/ Degree in Public Relations
Duties and Responsibilities
To co-ordinate and facilitate the prompt and efficient handling of all client queries.
Make timely decisions, taking action or initiating action when appropriate.
Establish clear procedures for the handling of all client queries.
Maintain personal and close contact with Clients to make sure that services are delivered to their satisfaction.
To monitor the Customer Services data and information.
Set-up procedures and review continuously to ensure effective and efficient service to clients.
Generate workable solutions, exploring different ways to deal with customer service challenges and opportunities.
Analyze customer queries, complaints, suggestion and recommend the appropriate action.
Liaise with the Sales team regarding any service issues.
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