Operations Supervisor

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A are a blue chip company, leader in the ICT sector is seeking to recruit a qualified candidate to the position of Operations Supervisor.

This role will involve:

  • Effective management of the Call Centre and Reception area.

  • Efficient management of all activities in a very busy Banking Hall.

  • Resolution of customer queries.

  • Improvement and enforcement of processes and procedures Staff coaching.

  • Monitoring overall Quantitative Analysis results to identify trends, training and process improvement opportunities.

  • On-going training and development of staff and liaison with other departments /Group Companies for effective service delivery.

    This position requires a self-starter, who has a desire to make things happen.

    Applicant should have at least 5 years of working experience, at supervisory level.

    Experience at technology oriented service firms - Mobile telephony, BPO Call Centres, etc - will be an added advantage.

    Excellent interpersonal skills, ability to motivate and produce results is essential.

    The applicant must have excellent oral and written communication skills.

    A University Business Degree is a pre-requisite.

    Applicants should submit their CV's (Clearly Marked "Operations Supervisor") on the subject line to: operationsupervisor @ myway.com

    Deadline: 31 st December.

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