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A are a blue chip company, leader in the ICT sector is seeking to recruit a qualified candidate to the position of Operations Supervisor.
This role will involve:
Effective management of the Call Centre and Reception area.
Efficient management of all activities in a very busy Banking Hall.
Resolution of customer queries.
Improvement and enforcement of processes and procedures
Monitoring overall Quantitative Analysis results to identify trends, training and process improvement opportunities.
On-going training and development of staff and liaison with other departments /Group Companies for effective service delivery.
This position requires a self-starter, who has a desire to make things happen.
Applicant should have at least 5 years of working experience, at supervisory level.
Experience at technology oriented service firms - Mobile telephony, BPO Call Centres, etc - will be an added advantage.
Excellent interpersonal skills, ability to motivate and produce results is essential.
The applicant must have excellent oral and written communication skills.
A University Business Degree is a pre-requisite.
Applicants should submit their CV's (Clearly Marked "Operations Supervisor") on the subject line to: operationsupervisor @ myway.com
Deadline: 31 st December.
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