Call Centre is a blue chip company, leader in the ICT sector. Due to expansion and growth, the following position has risen in the organization:
Call Centre Supervisor
The position exists to supervise the call centre that serves Wananchi Group customers.
The incumbent will plan, promote and administer the Customer Service functions at the cal centre to ensure a high quality level and interface with customers.
3-4 years of supervisory experience in a customer service leadership position primarily focused on customer care /call centre operations and sales. A technical environment in telecommunications or triple Play environment preferred.
Excellent organization, interpersonal and time management skills.
Strong analytical skills and comfort in Pc based reporting systems and processes.
Ability to maintain productivity under pressure and to multitask effectively.
Must have superior coaching, leadership and interpersonal skills.
Punctual, regular and consistent attendance.
Tact diplomacy and sensitivity.
Minimum of a bachelor’s degree.
Interested candidates to send applications to hr [at] ke.wananchi.com, with the title of the position you are applying fro as the subject of your email by 10th August. Hard copy application discouraged.