Also Known As
Cabin Crew Jobs
Flight attendants are responsible for the care, comfort and safety of airline passengers. They demonstrate safety procedures, prepare food, serve meals and drinks, as well as sell goods during the flight.
Personal Qualities and Skills
Pay and Opportunities
Salaries vary depending on the airline. Some salaries have an element of commission. Most airlines offer allowances for meals and for working unsocial hours. You receive subsidised travel and may be paid an allowance when working away from home.
Salaries will rise with experience.
Entry Routes and Training
Airlines advertise for Air Hostesses/Stewards in the press and internet when vacancies arise. Appointments are made on the basis of interviews of candidates whose applications suggest their likely suitability for the job. The care, neatness, and intelligence with which the application form is completed are, therefore, of great importance.
Employers usually prefer candidates to have some experience in related fields such as the caring professions, catering or travel agency work.
Knowledge of languages is also highly desirable.
Some employers have age and height restrictions. New entrants are usually in the 18-35 age band and some airlines retire cabin staff at 50 - 55 years.
On taking up employment with the company, successful applicants undergo a training course. The emphasis will be placed on first aid and emergency procedures, passenger relations, grooming, the hygienic preparation and presentation of food and drinks.
Progress during training will be monitored with assessment at each stage. All customer service personnel are required to undergo further training from time to time.
The applicant for the post of Air Hostess/Steward is required to have a good secondary education. Knowledge of other languages such as French and Spanish is an advantage.
Previous medical training or experience of dealing with the public is an advantage.
You will need to pursue further education and a KCSE certificate is not adequate. Some airlines such as Kenya Airways will need one to have a bachelors degree. Smaller airlines may take graduates of various cabin crew college courses.
The average cabin crew course duration is 6 months. Taking a cabin crew course is not a guarantee for employment as a flight attendant. Those with a bachelors degree in related areas have a distinct advantage.
Airlines will not consider recruiting anyone under the age of 18 years. Some airlines retire staff at 50 - 55 years of age.
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