Barclays Bank Jobs

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Barclays Bank Jobs

Location: Kenya.

Barclays has operated in Kenya for over 90 years. Financial Strength coupled with extensive local and international resources have positioned Barclays Bank of Kenya as a foremost provider of financial services.

Barclays Bank Kenya wishes to announce the following vacancies:

1. Head of Customer Service - Barclays Africa

This is a Senior Regional role within Barclays Africa; covering 10 countries where there is Barclays presence.

The incumbent will be based in Kenya and will be expected to travel to cover the region.

Job Purpose: To manage the Customer Service and Satisfaction function for Barclays Africa (10 countries) for all acquisition and servicing channels, all products and all segments.

Qualifications:

An instinctive inclination and orientation towards customer care

Excellent communication and presentation skills both written and oral

Excellent inter-personal and networking skills, with the ability to influence and guide strategy at senior levels

At least 8 years experience in Customer Service; 4 of which must be at a Senior level with demonstrated ability to remotely manage more than one country.

2. Service Delivery Managers (IT)

Job Purpose: Lead technical resources across organisational boundaries and in close liaison with the service performance, service operations and infrastructure functions to achieve optimum service performance.

Qualifications:

Experience in managing large/multiple IT services in a financial service or related company

Fully conversant with service management and delivery of best practice (e.g. ITIL)

Clarity of organisational awareness and understanding of how service stability can be maximised through leveraging technology and process

Clear articulation of IT structure and functions within Barclays and the services and product set of the Group.

Closing Date: 31st July

If you meet the above specifications, please send your detailed CV to: The Human Resources Division, Barclays Bank of Kenya, P.O Box 30120-00100, Nairobi. Or send to the following e-mail address: bbk.human-resources [at] barclays.com