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Manager Operations - Network Operations Centre

Job purpose

  • Responsible for capturing and flashing of incidence reports and disaster management.
  • Responsible for reviewing the No of communicating Sites, Failure and Closure.
  • Drive performance monitoring of NOC operators.
  • Responsible for reduction of MTTR Customer wise/ Country wise.
  • In charge of proactive monitoring of severe alarms.

    Qualifications

  • Minimum of Bachelors degree (Electronics & Communication).
  • 6— 8 years working experience in Network function with at least last 2 years experience in handling passive telecom Infrastructure.
  • Knowledge of English (Written and Spoken), a must. French will be additional advantage.
  • Committed to deliver value for money and satisfaction to customer in compliance to SLA and always eager to help customer by providing solution based on customer requirement and needs.
  • Continuous enhancement in the NOC process and procedures to the NOC associates and Operation Country team.
  • Demonstrate NOC functions, process awareness, adherence and roles to the NOC associates.
  • Impart service delivery excellence, adoption and implement process and procedures, as per requirement.

    Application Process:

    Interested applicants should send their detailed CVs and application letters (Quoting the Job Reference Number) to Hr.Hq [at] airtel.com

    Applications should be addressed to Talent Acquisition Manager - Airtel Africa.

    Exposure to working at a Head office of a multi country operation and ability to manage large team of people in a complex & multi-cultural environments is an added advantage.

    Only shortlisted candidates will be contacted.

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